One of the critical support areas in Integrated Facilities Management Services (Commercial and Residential) Integrated Facilities Management Services (Commercial and Residential) is help desk management. Our extensive soft skill training programme which includes Handling of Phone Calls, Complaint log procedures, time of complaint and response records and identification of Root Cause Analysis for future pre-emptive measures provides skilled staff to manage onsite help desk operations, to provide a friendly and understanding help desk support that involves understanding of the user’s problems, diagnosing the reasons and rectifying them at the earliest possible, while at the same time maintaining historic records of critical assets on site.
At UF we believe in putting method to the madness and multiple complains a day at times can lead to a chaos and madness on ground, hence our time tested methods are trained to the staff on ground, including establishing a central point of contact for all information and monitor all services so that operating conditions are maintained and quality of service provisions recorded.
Maintaining important systems required to log and record responses to problems as they occur as well as recording performance of equipment, systems and personnel Implementation of a complaint management system that maintains and evolves in line with the clients as well as occupants changing requirements over time.
Preparation of Evaluation reports, snag reports, recording & analyzing nature of complaints, prioritizing & attending to the same being the key elements to reduce complaints.
UF systems and processes are designed to achieve the highest standards of hygiene and cleanliness via innovative approach and integration of trained resources in the team, along with state of art equipments, eco friendly cleaning products and proven processes.
We are fully equipped at anytime to handle best in class commercial cleaning services required both in residential and commercial environment including IT parks, Campuses, Commercial Offices, Hospitals, Malls, and Multiplexes.
Our highly trained and professional manned guarding and patrolling services is an effective deterrent against crime, theft or any kind of unrest. Guarding & Patrolling are offered to both residential and commercial establishments that are vulnerable or that require the presence and attention of an efficient private security team.
Electronic surveillance for all areas in the facility, its occupants, visitors, observing or listening to persons, places or activities—usually in unobtrusive manner—with the aid of electronic devices such as close circuit cameras supervised by professionals.
With a team that is adept at handling commercial and residential landscape maintenance and garden care services that include care and maintenance of sites green area, including lawns, shrubs hedges etc.
Maintenance of all office plants and flowers at healthy growth standards n accordance with good horticultural practices and from basic planting schemes designed to suit desired preferences to use of ground cover plants to reduce weeding, UF landscaping experts can be hired to meet standards in terms of maintenance of all your horticultural requirements.